BAMG 470 Customer Service Management in Hospitality
This course explores how customer service is delivered, managed, and improved within the hospitality industry. Students learn how to set service standards, support frontline teams, and measure and enhance service performance in settings where personal interaction is essential. Through case studies and a hands-on service improvement project, students develop practical skills for managing customer service operations that drive organizational success in hospitality.
Credits
3Offered
Generally offered Fall Annually
Prerequisite
BAMG 350 with a minimum grade of C -