BAMG 470 Managing Quality Service in Hospitality Industry

This course addresses the essence of delivering memorable guest experience through high-quality guest service management. Topics include concepts of guest service quality, guest behavior, perceptions and satisfaction, guest service assessment methods, and guest recovery strategies. Students will then learn how to leverage their understanding of these concepts to establish guest service culture and strategies to meet organizational goals within the context of hospitality businesses.

Credits

3

Offered

Generally offered Fall Annually

Prerequisite

BAMG 350 with a minimum grade of C-

Major/Minor Restriction

Include Business Administration Major(s)

Class Restriction

Include Junior and Senior

Course Fee

Differential Tuition Required